Refund policy
Returns
You have 30 days from the day your order arrives to return anything you're not happy with.
To be accepted, a piece needs to be unworn, in the condition you received it, and back in its original pouch and packaging.
How to start a return
Email us at info@sicaly.com with your order number and the pieces you'd like to send back. We'll reply within 1-2 business days with the return address and instructions.
Please don't post anything before you hear from us. Returns sent without instructions can't be tracked or processed.
Who pays for return shipping
Return shipping is always paid by you, whatever the reason for the return. You send the piece to our returns warehouse, at the address we email you, with the carrier of your choice.
We recommend a tracked service so you can follow your parcel until it reaches us.
Refunds
Once your return arrives and we've checked it, we'll refund your original payment method within 10 business days. Your bank may take a few days more to show it.
Original shipping charges aren't refunded unless the return is our fault.
Exchanges
The quickest way to swap a piece is to return it for a refund and place a new order. That way you're not waiting twice.
What we can't accept
- Pieces that have been worn
- Anything returned more than 30 days after delivery
- Items marked final sale
- Gift cards
Something wrong with your order?
Open your parcel and check it when it arrives. If anything is damaged, faulty, or wrong, email info@sicaly.com within 7 days with a photo and we'll fix it.